Frequently Asked Questions

1. Where is your physical store?

We are an online store and therefore our product selection is on our website. We do not have a physical store where items can be viewed before purchasing.

If you are unsure about a certain product, please contact us via email at info@fastjewel.co.za and include the product style code (noted on the website) in the subject line of your email and we will do our best to answer any questions you may have.

2. Insurance

FastJewel insurers all Jewellery during shipping.

Depending on the item, special allowances can be made to view or try on the item before purchasing at our offices. To confirm, please email us on info@fastjewel.co.za and include the product style code (noted on the website) in the subject line of your email.

Please note this is a special service offering only and cannot be guaranteed. This service can be arranged by appointment only and at our discretion.

3. Do you offer payment plans?

Yes. Payments processed by Mobicred offer a payment plan

4. I placed an order and made payment and now the item is sold out?

First of all, we sincerely apologise for the disappointment. Although we do our best to keep the stock levels on the website up to date, sometimes one will slip through. Not to worry, a consultant will be in touch to offer you an alternative product or offer you a full refund.

5. Are the transactions secure?

Yes. Payments are processed by Payfast your trusted payment gateway. Credit card details are only held for the duration of the transaction and are NOT stored on our servers or in our database.

6. How do I place an order?

We’ve done our best to make the ordering and check out process as simple as possible. Here are a few steps to help you through:

1.    Browse the site and select the item you wish to purchase.
2.    Click ‘ADD TO CART’. Remember to select the relevant size and so forth before clicking ‘ADD TO CART’.
3.    Click ‘PROCEED TO CHECKOUT’.
4.    You will now be prompted to select your payment method and to enter your delivery details. Keep in mind that we don’t deliver to P.O. Box addresses, nor do we deliver on weekends or public holidays.
5.    Once you select this, you will be redirected accordingly.
6.    Once payment has been completed you will see a confirmation that your order was successful.
7.    After that, just be patient, your purchase will be sent off to you speedily!  

7. Which payment methods are acceptable?

On the FastJewel website, you can pay with Master, Visa, EFT, Bitcoin, Masterpress, Mobicred or Cash Deposit. More information on the last option as follows:

Order by Direct deposit into our bank account

If you wish to make a purchase and pay by doing a direct deposit into our bank account please don’t order online rather email info@fastjewel.co.za the item you would like to purchase. The order will then be confirmed but not finalised until payment is received and reflects in our account. There is a standard clearance time of 7 working days - please allow for this when expecting your order’s delivery. Our banking details will be sent to you via email (to the email address we received the order from) and your order number should be used as a reference when making the payment.

8. How does delivery work?

Your order will be delivered through a courier service or you can request a collection of the order at our office in Oaklands by sending an email to info@fastjewel.co.za .

Delivery times

  • RAM Couriers will deliver during business hours and will need someone to sign for your parcel.
  • If you are NOT available at the delivery address noted in your order, please advise the customer service department so that a secondary delivery person can be noted on the waybill.
  • Please note that RAM Couriers only deliver to physical addresses and therefore do not deliver to P.O. Box addresses.
  • Main centres – RAM Couriers will deliver 2 to 3 working days after your parcel is dispatched.
  • Outlying areas – RAM Couriers will deliver between 3 to 5 days after your parcel is Dispatched.
  • No deliveries take place on weekends or public holidays.
  • For international deliveries please email info@fastjewel.co.za so we can send you a shipping quote.

9. How can I track my order?

If your delivery is running late (according to the delivery lead time details for the item you ordered) tracking it is as simple as emailing customer service. Please email info@fastjewel.co.za , note your order number in the subject line and a sales consultant will update you.

10. Pricing

  • Our prices include vat.
  • Our prices exclude delivery, unless noted otherwise.
  • The price on the website is the final price and is not negotiable.
  • Delivery is FREE for all orders in South Africa. International Deliveries will be quoted on request..

11. How are products boxed and packaged?

  • All jewellery items are securely packaged in a branded FastJewel box and will be securely packaged for transit.
  • Branded perfumes come in the official branded box and will be securely packaged for transit.
  • Watches are supplied in the official branded box and will be securely packaged for transit.
  • Sunglasses are supplied in the official branded box and will be securely packaged for transit.
12. What is the returns policy?

Return policy

  • All merchandise can be returned within 7 working days of the date of invoice.
  • The item must be returned with a copy of the invoice or order number as well as any special verification cards, branded boxes, warranty cards or specialised packaging.

Requesting a return

  • Email info@fastjewel.co.za and note returns along with your order number in the subject line.
  • A consultant will respond with our physical address and also request a reason for the return and whether you would like to be refunded or exchange the item.
  • Once the item is received it will be inspected and cleared for return. You will be notified via email if it does not clear the inspection process due to its condition or if it’s been returned outside of the 7 working days limit.
  • Please also note the following:
  • If you requested a refund; we may require your banking details.
  • If you requested an exchange, the item will be dispatched to you for a fee of R100. This will need to be paid before the item is returned to you.

Items that cannot be returned or exchanged

  • Engraved rings
  • Special order items - this means we have specially ordered the item for you and it falls outside of the standard description noted on the website.This will be communicated to you clearly by the sales consultant.
  • Custom made items
  • Personalized Jewellery
  • Resized or altered items
  • Body jewellery and non-clip on earrings, for hygenic reasons
  • Jewellery sold which has been repaired or 2nd hand
  • Defective items due to fair wear and tear

13. Sizing

We cannot re-size Stainless steel and Titanium rings. Rings selected which are the incorrect size will not be able to be exchanged.

14I'm experiencing technical difficulties on the site. What can I do?

Please call our helpline +27(0)11-440-7971 or send a mail to info@fastjewel.co.za .We'll guide you through the store and assist where we can.

15I'm struggling to pay online. Please help!

    Call the Fast Jewel customer support agents on +27(0)11-440-7971 from Monday to Thursday info@fastjewel.co.za and we’ll get back
    to you shortly.

      16. I no longer want to receive the newsletter. What can I do? 

      Please click on the un-subscribe link at the bottom of the last newsletter you received.

      17. And if I'm still not sure it will fit?

      If you're still uncertain, even after going through the size chart, you can call our helpline, +27(0)11-440-7971, or send an email to info@fastjewel.co.za and we'll assist.

      18. General assistance

      Contact us via email

      As we are an online business we prefer to communicate via email. This way there is record of your query and our response, as well as a history of your query’s progress through the system to ensure that it’s answered in a timely manner.

      • To track your order – Email info@fastjewel.co.za, include ‘track order’ and your order number in the subject line of your email
      • Requesting a return - Include ‘Return’ and your order number in the subject line of your email.
      • Making a product query - Include the product style code (noted on the website) in the subject line of your email.

      Contact us via telephone

      • Please call us on +27(0)11-440-7971.
      • From Monday to Friday, our call centre is open from 8:30am – 4:30pm.

      Frequently Asked Questions

      1. Where is your physical store?

      We are an online store and therefore our product selection is on our website. We do not have a physical store where items can be viewed before purchasing.

      If you are unsure about a certain product, please contact us via email at info@fastjewel.co.za and include the product style code (noted on the website) in the subject line of your email and we will do our best to answer any questions you may have.

      2. Insurance

      FastJewel insurers all Jewellery during shipping.

      Depending on the item, special allowances can be made to view or try on the item before purchasing at our offices. To confirm, please email us on info@fastjewel.co.za and include the product style code (noted on the website) in the subject line of your email.

      Please note this is a special service offering only and cannot be guaranteed. This service can be arranged by appointment only and at our discretion.

      3. Do you offer payment plans?

      Yes. Payments processed by Mobicred offer a payment plan

      4. I placed an order and made payment and now the item is sold out?

      First of all, we sincerely apologise for the disappointment. Although we do our best to keep the stock levels on the website up to date, sometimes one will slip through. Not to worry, a consultant will be in touch to offer you an alternative product or offer you a full refund.

      5. Are the transactions secure?

      Yes. Payments are processed by Payfast your trusted payment gateway. Credit card details are only held for the duration of the transaction and are NOT stored on our servers or in our database.

      6. How do I place an order?

      We’ve done our best to make the ordering and check out process as simple as possible. Here are a few steps to help you through:

      1.    Browse the site and select the item you wish to purchase.
      2.    Click ‘ADD TO CART’. Remember to select the relevant size and so forth before clicking ‘ADD TO CART’.
      3.    Click ‘PROCEED TO CHECKOUT’.
      4.    You will now be prompted to select your payment method and to enter your delivery details. Keep in mind that we don’t deliver to P.O. Box addresses, nor do we deliver on weekends or public holidays.
      5.    Once you select this, you will be redirected accordingly.
      6.    Once payment has been completed you will see a confirmation that your order was successful.
      7.    After that, just be patient, your purchase will be sent off to you speedily!  

      7. Which payment methods are acceptable?

      On the FastJewel website, you can pay with Master, Visa, EFT, Bitcoin, Masterpress, Mobicred or Cash Deposit. More information on the last option as follows:

      Order by Direct deposit into our bank account

      If you wish to make a purchase and pay by doing a direct deposit into our bank account please don’t order online rather email info@fastjewel.co.za the item you would like to purchase. The order will then be confirmed but not finalised until payment is received and reflects in our account. There is a standard clearance time of 7 working days - please allow for this when expecting your order’s delivery. Our banking details will be sent to you via email (to the email address we received the order from) and your order number should be used as a reference when making the payment.

      8. How does delivery work?

      Your order will be delivered through a courier service or you can request a collection of the order at our office in Oaklands by sending an email to info@fastjewel.co.za .

      Delivery times

      • RAM Couriers will deliver during business hours and will need someone to sign for your parcel.
      • If you are NOT available at the delivery address noted in your order, please advise the customer service department so that a secondary delivery person can be noted on the waybill.
      • Please note that RAM Couriers only deliver to physical addresses and therefore do not deliver to P.O. Box addresses.
      • Main centres – RAM Couriers will deliver 2 to 3 working days after your parcel is dispatched.
      • Outlying areas – RAM Couriers will deliver between 3 to 5 days after your parcel is Dispatched.
      • No deliveries take place on weekends or public holidays.
      • For international deliveries please email info@fastjewel.co.za so we can send you a shipping quote.

      9. How can I track my order?

      If your delivery is running late (according to the delivery lead time details for the item you ordered) tracking it is as simple as emailing customer service. Please email info@fastjewel.co.za , note your order number in the subject line and a sales consultant will update you.

      10. Pricing

      • Our prices include vat.
      • Our prices exclude delivery, unless noted otherwise.
      • The price on the website is the final price and is not negotiable.
      • Delivery is FREE for all orders in South Africa. International Deliveries will be quoted on request..

      11. How are products boxed and packaged?

      • All jewellery items are securely packaged in a branded FastJewel box and will be securely packaged for transit.
      • Branded perfumes come in the official branded box and will be securely packaged for transit.
      • Watches are supplied in the official branded box and will be securely packaged for transit.
      • Sunglasses are supplied in the official branded box and will be securely packaged for transit.
      12. What is the returns policy?

      Return policy

      • All merchandise can be returned within 7 working days of the date of invoice.
      • The item must be returned with a copy of the invoice or order number as well as any special verification cards, branded boxes, warranty cards or specialised packaging.

      Requesting a return

      • Email info@fastjewel.co.za and note returns along with your order number in the subject line.
      • A consultant will respond with our physical address and also request a reason for the return and whether you would like to be refunded or exchange the item.
      • Once the item is received it will be inspected and cleared for return. You will be notified via email if it does not clear the inspection process due to its condition or if it’s been returned outside of the 7 working days limit.
      • Please also note the following:
      • If you requested a refund; we may require your banking details.
      • If you requested an exchange, the item will be dispatched to you for a fee of R100. This will need to be paid before the item is returned to you.

      Items that cannot be returned or exchanged

      • Engraved rings
      • Special order items - this means we have specially ordered the item for you and it falls outside of the standard description noted on the website.This will be communicated to you clearly by the sales consultant.
      • Custom made items
      • Personalized Jewellery
      • Resized or altered items
      • Body jewellery and non-clip on earrings, for hygenic reasons
      • Jewellery sold which has been repaired or 2nd hand
      • Defective items due to fair wear and tear

      13. Sizing

      We cannot re-size Stainless steel and Titanium rings. Rings selected which are the incorrect size will not be able to be exchanged.

      14I'm experiencing technical difficulties on the site. What can I do?

      Please call our helpline +27(0)11-440-7971 or send a mail to info@fastjewel.co.za .We'll guide you through the store and assist where we can.

      15I'm struggling to pay online. Please help!

        Call the Fast Jewel customer support agents on +27(0)11-440-7971 from Monday to Thursday info@fastjewel.co.za and we’ll get back
        to you shortly.

          16. I no longer want to receive the newsletter. What can I do? 

          Please click on the un-subscribe link at the bottom of the last newsletter you received.

          17. And if I'm still not sure it will fit?

          If you're still uncertain, even after going through the size chart, you can call our helpline, +27(0)11-440-7971, or send an email to info@fastjewel.co.za and we'll assist.

          18. General assistance

          Contact us via email

          As we are an online business we prefer to communicate via email. This way there is record of your query and our response, as well as a history of your query’s progress through the system to ensure that it’s answered in a timely manner.

          • To track your order – Email info@fastjewel.co.za, include ‘track order’ and your order number in the subject line of your email
          • Requesting a return - Include ‘Return’ and your order number in the subject line of your email.
          • Making a product query - Include the product style code (noted on the website) in the subject line of your email.

          Contact us via telephone

          • Please call us on +27(0)11-440-7971.
          • From Monday to Friday, our call centre is open from 8:30am – 4:30pm.